For a smoother experience: The following information applies to purchases made through bunvia.store.
Your return window
Please note that Contact us within 30 calendar days of receiving the relevant item to request a return. We will provide instructions and, when required, a return authorization. Please do not send a parcel to an address found elsewhere online; wait for the instructions provided for your order. We will assess individual cases based on the order details and applicable law.
Condition of items
As a general rule, For change-of-mind returns, clothing and accessories should be unused, unworn beyond reasonable fitting, unwashed and in resalable condition, with tags and original components where reasonably possible. A child may try on an item carefully to assess fit; substantial wear or damage can affect eligibility, subject to applicable law. Keep a copy of your order confirmation for reference.
Items with special restrictions
When preparing an order, For hygiene or safety, some products such as opened personal-care goods or certain intimate items may have special return limits where lawful. Any product-specific restriction should be stated before purchase. Faulty, misdescribed or otherwise nonconforming goods remain covered by mandatory consumer remedies. Checking the listing before checkout is usually the easiest way to avoid surprises.
Starting a request
For active families, Email support with the order number, item name, reason for return and photographs if the item is damaged or incorrect. We will review the request and explain the next steps, return destination if applicable, and any shipping responsibilities before you send anything. Where local law gives you stronger rights, those rights remain in place.
Return postage
To make the process clear, For a voluntary change-of-mind return, return postage may be the customer’s responsibility unless we state otherwise or local law requires a different outcome. For a verified wrong, damaged or defective item, we will provide an appropriate remedy and explain any shipping arrangements required by law. Contacting us early gives us more time to look into a problem.
Exchanges and size changes
For peace of mind, If you need a different size, contact us before returning the original item. An exchange depends on availability; in some cases a return and a new order will be simpler. Do not assume a replacement has been reserved until our team confirms it. The details shown for a particular product take precedence over general styling suggestions.
Refund assessment
One detail worth knowing: After the returned goods are received and checked, we will notify you of the decision and any legally permitted deduction. Approved refunds are issued to the original payment method unless another method is required or agreed. Financial institutions may take additional time to post the credit. Please keep photographs and correspondence until the issue is resolved.
Orders not received
For practical planning, A missing delivery is handled through shipment investigation rather than a standard change-of-mind return. Contact support with the tracking details; we will assess delivery records and the remedies required by the circumstances and local law. A brief message with the order number helps us find the correct record.
Legal protections
In particular, This policy does not replace statutory rights, including rights relating to faulty goods, cooling-off periods or remedies that apply in your country. Where mandatory law provides a longer period or a different process, that law takes priority. This information is intended to make the process predictable rather than promise an outcome in every circumstance.
We are happy to clarify the process at info@bunvia.store; include your order number when available.